First of all, you might be wondering what a virtual PBX is. A PBX (Private Branch Exchange) is a private telephone network used within a company. One that is hosted virtually is simply a PBX that is cloud based. Switching your phone system is no small ordeal. However, using a virtual PBX over a proprietary system has a number of benefits. Let’s look at a few of the benefits of using a virtual PBX.

#1 Ease of installation

Although there will still be challenges when it comes to installing and setting up your virtual PBX, it generally is easier to setup compared to a proprietary system. Often times, a proprietary system will need a professional trained on that particular system to set it up. A virtual PBX can often be setup by someone with a networking background, especially if getting help from your virtual PBX provider.

#2 Less expensive

A cloud based PBX can use VOIP for calls. This means that all calls, especially out of country calls, become much cheaper. Also, since these systems are a bit easier to manage, you can save money on the administration of the system.

#3 Improved Versatility

Virtual PBX systems allow for more versatility in many ways. First of all, moving a phone from one desk to another is quite easy. This allows for employees to more easily move around the office if needed. Cloud based communications are also very scalable. Need to add a few new phones? No problem! It is quite easy with a virtual PBX.

#4 The System is easier to Use

This benefit could be argued, however, many users of virtual PBX phones find the system to be easier to use. Virtual PBX systems often have a better user interface which makes tasks such as setting up conference calls and transferring calls easier to do.

As you can see, using a virtual PBX has many benefits. Are you a virtual PBX user? If so, share your thoughts on virtual PBXs in the comments!